Customer Service

 

  • SERVICE is Quality, Timeliness, Reliability, Communication, Documentation, Pricing, they all count.
    If your order is wrong, if your embroidery isn't quite the quality that you had hoped for, if your screen printing design isn't correct, if your kick off meeting was on the 10th and your order arrives on the 14th....
    Attention to Details: checking the order at every step of the process and making corrections when necessary, and checking the order again...attention to details.

  • Pricing isn't always because of profit. Pricing includes materials, equipment, and labor. In order for us to provide the best product possible (including the service that accompanies that product), we can not charge less than what it costs to produce your product. Our prices are based on what is fair for you, the customer, and also, what is needed for us to maintain a healthy business.

  • If you have received an estimate from another local business', send it to us. In most cases, we will be able to serve you better.

  • If you have a valid retailer's business license, you are qualified to take advantage of our wholesale pricing.

 

Embroidery Pricing

 

 

Embroidering: The base price includes 4,000 stitches and up to 5 colors. First location is usually front left chest, but does not have to be. Embroidery to additional locations is available and are priced the same as first location. Pricing is for products purchased from Threadmasters. Call us for a quote for customer supplied products. Disclaimer: Threadmasters is not responsible for any damage/errors done to customer supplied products. Please note: All customer supplied items must be removed from packaging and have all pins, staples, tags etc. removed or you may be charged a fee for Threadmasters to do this for you.

Pricing for Names and Titles are as follows: First Line (First name and/or Last name) is $10.00, second line is included.

MInimum charge is $10.00

Pricing is approximate and when purchasing apparel through Threadmasters.

 

Quantity 12-37        $6.00         .50               for each thousand stitches
Quantity 38-72 $5.00 .40 for each thousand stitches
Quantity 73-144 $4.50 .35 for each thousand stitches
Quantity 145-288 $4.00 .30 for each thousand stitches

 

 

Shipping and Delivery

 

 

SHIPPING: We prefer to ship UPS ground. All orders are shipped FOB Phoenix, Arizona.

DELIVERY SERVICES: We offer delivery services for all Arizona customers.

  • In Phoenix, all customers with an order of $1,400.00 or more, will not be charged for delivery. If the dollar amount of customer's order is less than $1200.00, there is a minimum $20.00 delivery service charge.
  • Areas outside of Phoenix and within a 40 mile radius: all customers with an order of $2,500.00 or more, will not be charged for delivery. If the dollar amount of customer's order is less than $2,200.00, there is a minimum $40.00 delivery service charge.
  • Areas outside of Phoenix and outside the 40 mile radius: customers will be charged a minimum rate of $25.00 per hour. If the customer's order exceeds a dollar amount of $4,500.00, the delivery charge will be waived.
  • UPS shipping costs include insurance coverage up to $100.00 on all packages. If you would like to insure your order for the total invoice amount, we can add additional insurance coverage. For each additional $100.00 of coverage, you will be charged 0.35 cents.

  • Customer bears all risk of loss or damage to the products at all times after we, Threadmasters, has turned the product over to the carrier for shipment. We are not responsible for delayed orders after they have left our production room.

 

Quantity and Limits

 

PRICING isn't always because of profit. Pricing includes equipment, labor, and materials. In order for us to provide the best product possible (including the service that accompanies that product), we can not charge less than what it costs to produce your product. Our prices are based on what is fair for you, the customer, and also, what is needed for us to maintain a healthy business.

  • There is a 12 piece minimum requirement on all orders.

  • Customers with annual purchases equal to or greater than $5,000.00, do not have to meet the minimum requirement

 

 

Production Time

 

 We do not begin any process prior to receiving authorization and associated payment. Shipping time is not included in the following duration (s). These durations represent production time only unless specifically specified and agreed to by Threadmasters.

Artwork: 1 to 3 days depending on complexity.

Embroidery Digitizing: 5 days depending on the level of complexity, amount of details, and number of colors.

Stock Embroidery Designs Setup: 2 days.

Embroidery: 7 to 14 working days.

Screen Printing: 7 to 14 days. Easy Prints: 7 to 14 days.

Appliqué: Sorry we do not provide applique at this time Patches: 2-3 weeks, minimum order required

 

 

Ordering and Design Ownership

 

 Ordering and Design Ownership