Returns and Warranty

 

RETURNS

All shortages and errors must be reported within 72 hours of receipt of product in order to receive credit. No returns without prior authorization. An authorization number can be obtained by calling customer service.

  • Items that have been altered, customized, at the request of a customer cannot be returned for credit or exchange.

  • Threadmasters will refund, credit or exchange any product if we currently offer it and it is unused and in the original packaging.  Returns must be made within 30 days after the date of purchase.  There will be a restocking fee of a min. of 20 % and return shipment fee (to vendor)

  • Items that have been worn or washed cannot be returned, except if apparel is defective , the shipping charge (fob) is non-refundable. Our goal is to be fair to both you and Threadmasters regarding returns. 

  • If you received your package on a special offer you will be charged a shipping and handling fee 20% or 20.00, which ever is greater for shipping.
  • Client owned items cannot be returned for a refund or credit.

CANCELLATION

Orders may be cancelled prior to production, i.e. embroidery and/or imprinting or order placed to vendor.. If order is cancelled due to customer error, a restocking fee of 30% of total invoice plus shipping cost will be charged to the customer. A authorization code will be given to you by customer service.  Any incoming cost and restocking fees will be billed to the client.billbstostAn 

WARRANTY

All products are guaranteed against defects in materials and workmanship under normal use for a period of 30 days.  You may bring your own items, but NOTE:  If we embroider on customer provided apparel or items we are not responsible for damage or errors made to the items/apparel.