All shortages must be reported within 48 hours of receipt of product in order to receive credit. No returns without prior authorization. An authorization number can be obtained by calling customer service.
CANCELLATION
Orders may be cancelled prior to production, i.e. embroidery and/or imprinting. If order is cancelled due to customer error, a restocking fee of 30% of total invoice plus shipping cost will be charged to the customer.
Products can not be returned after 15 days, except in the case of a breach of the warranty.
Once the products have been embroidered or imprinted, the products can not be returned.
Threadmasters: Your Promotional Products Concierge
