All shortages must be reported within 48 hours of receipt of product in order to receive credit. No returns without prior authorization. An authorization number can be obtained by calling customer service.
Items that have been altered, customized, at the request of a customer cannot be returned for credit or exchange, except is a breach of the warranty.
Threadmasters will refund, credit or exchange any product if we currently offer it and it is unused and in the original packaging. Returns must be made within 30 days after the date of purchase, except in a breach of the warranty.
Items that have been worn or washed cannot be returned, the shipping charge (fob) is non-refundable.
If you received your package on a special offer you will be charged a shipping and handling fee 10% or $10.00, which ever is greater for shipping.
CANCELLATION
Orders may be cancelled prior to production, i.e. embroidery and/or imprinting. If order is cancelled due to customer error, a restocking fee of 30% of total invoice plus shipping cost will be charged to the customer. A authorization code will be given to you by customer service.
