Before your product (s) moves into production, we have work to do. To ensure that your order is correct, we require that all final artwork and final embroidery design samples are approved by you. corrections to your design. We will re-send the authorization pack, if we have made an error or if the quality is not acceptable. However, if after seeing your final artwork and/or embroidery design sample, you what to change the font style and size of your design, there is an editing charge of $20.00. Editing your design does not mean changing your design. Example, say your original design is a horse with a club name and you want to change your design to a saddle with a club name. There is an additional charge of $25.00 each time you request a design change from the original design. Sometimes, we waive design editing/design change charges. It is our goal to be fair, fair to our customer and to our business.
After having taken your order, having verified or finished your art and/or embroidery design sample, and have completed your final invoice, we will mail you your completed order package. This package will include a copy of your final artwork and/or embroidered sample, a copy of your final invoice and an "Authorization" form.
Once you have reviewed your package and agree to proceed, you simple sign the authorization form and fax the signed form to us - production will begin immediately. We will also accept a personal e-mail giving us authorization to proceed. It is important to document your order well! In doing so, we are confident that when you receive your order that it will be correct.
There is no additional charge for corections to your design. We will re-send the authorization pack, if we have made an error or if the quality is not acceptable. However, if after seeing your final artwork and/or embroidery design sample, you what to change the font style and size of your design, there is an editing charge of $20.00. Editing your design does not mean changing your design. Example, say your original design is a horse with a club name and you want to change your design to a saddle with a club name. There is an additional charge of $25.00 each time you request a design change from the original design. Sometimes, we waive design editing/design change charges. It is our goal to be fair, fair to our customer and to our business.
If you are a local customer, you will receive the authorization pack but we do not usually send them. In most cases, we deal directly with the customer.
Threadmasters: Your Promotional Products Concierge
